A: To find out whether your home electrical supply is single-phase or three-phase, there are two reliable methods you can use.

1. Inspect your power company’s meter, as it typically indicates the type of supply. For instance, a meter box displaying terms like "3-phase-4-wire" and voltage ratings such as "380V, 3x220V" identifies a three-phase power supply. Conversely, a meter showing "220V" generally signifies a single-phase connection.

2. Contact Tenaga Nasional Berhad (TNB), to confirm your supply type.

3. Take a picture of your power meter and send us a WhatsApp

A: To determine if your home has enough power supply (32A) for an EV Charger installation, start by checking your consumer unit (DB) to see how much power you are currently using and if there’s available capacity for an additional 32A load. If you’re unsure how to assess this, simply drop us a WhatsApp message with a clear picture of your DB, and our experts at Voltara will review it and provide tailored advice.

A: Yes, HiCi chargers are fully compatible with all electric vehicles (EVs) in Malaysia. Designed to meet the diverse charging requirements of different EV models, these chargers ensure efficient, safe, and reliable power delivery regardless of your vehicle’s make or model.

A: Yes, the HiCi EV chargers are specifically designed to withstand outdoor environments, including Malaysia’s hot and humid climate. Our HiCi chargers feature an IP67 waterproof rating, ensuring they are fully protected against dust ingress and can withstand rainy conditions. This robust protection guarantees reliable performance and durability whether installed outdoors or in varying weather conditions typical of Malaysia.

A: Once you confirm your order and pay the required 20% deposit to secure your installation slot, a Voltara technician will deliver the charger to your location and complete the installation process. The entire installation typically takes between 3 to 5 hours. This timeframe ensures professional setup and testing to guarantee your charger operates safely and efficiently.